Refund policy
Refund Policy
60-Day Money-Back Guarantee
At Eden Reserve, we stand behind the quality of our products and want you to shop with confidence. That's why we offer a 60-Day Money-Back Guarantee under the terms outlined below.
Eligibility for Refunds
To be eligible for a refund, all of the following conditions must be met:
- Refund requests must be submitted within 60 days of the delivery date
- Requests made after 60 days from delivery are not eligible and will not be approved
- Shipping and handling fees are non-refundable
- Due to the nature of the products on our website, product returns are not required and not accepted
Refund eligibility is strictly limited to the 60-day window from the confirmed delivery date.
Non-Eligible Refunds
The following are not eligible for refunds under any circumstances:
- Refund requests submitted outside of the 60-day guarantee period
- Subscription renewals or recurring charges processed after the 60-day window
- Orders that have already been processed or fulfilled once the 60-day period has passed
- Requests made outside the stated policy terms
No exceptions are made beyond the 60-day money-back guarantee.
Subscription Terms
When you select "Save More w/ Automatic Refills" at checkout, you are enrolling in an ongoing subscription. Here is how it works:
Duration: Your subscription continues on a recurring basis until you cancel. There is no minimum commitment, fixed contract length, or early termination fee.
Renewal & Billing: Your subscription automatically renews every 28 days from the date of your initial order. You will be charged the applicable refill price at each renewal. You will not receive a separate reminder before each charge — your enrollment serves as authorization for recurring billing on the 28-day cycle.
How to Cancel, Skip, or Pause: You can cancel, skip, or pause your subscription at any time through the self-service portal at Manage Subscriptions. No phone call or email is required. Changes take effect immediately once confirmed in the portal.
Notice Period: To avoid being charged for your next renewal, you must cancel or pause your subscription before the next 28-day billing date. Once a renewal charge has been processed, that order is not eligible for a refund under this policy.
Refund Eligibility for Subscriptions: The 60-Day Money-Back Guarantee applies to your initial subscription order only. Subscription renewals processed after the 60-day guarantee window are not eligible for refunds. If multiple orders are placed within the 60-day period, only one order is eligible for a refund. It is the customer's responsibility to manage their subscription through the self-service portal before the next renewal date.
Agreement to Policy
By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements, subscription terms, and limitations.
Contact Customer Support
If you have questions regarding refund eligibility or need help managing your subscription, please contact our Customer Support team within the 60-day window at info@edenreserve.co so we can assist you accordingly.